Refund policy
Paws & Purpose Co. — Refund & Subscription Policy
Subscription Cancellations & Billing
By signing up for a Paws & Purpose Co. subscription, you agree to recurring monthly billings. You may cancel your subscription at any time by logging into your customer account portal or emailing us at info@pawsandpurposeco.com.
By signing up for a Paws & Purpose Co. subscription, you agree to recurring monthly billings. You may cancel your subscription at any time by logging into your customer account portal or emailing us at info@pawsandpurposeco.com.
- To avoid being billed for the next month's box, you must cancel your subscription before your monthly renewal date (the 15th of each month).
- Cancellations made after the renewal date will apply to the following month's cycle. No refunds will be issued for boxes that have already been billed and processed.
Returns and Refunds
Due to the curated nature of our monthly surprise boxes and for health, safety, and hygiene reasons regarding household and pet-safe products, we do not accept returns or offer refunds on subscription boxes. All sales are final.
Due to the curated nature of our monthly surprise boxes and for health, safety, and hygiene reasons regarding household and pet-safe products, we do not accept returns or offer refunds on subscription boxes. All sales are final.
Damaged or Missing Items
Your satisfaction is incredibly important to us and our rescue partners. If an item inside your box arrives damaged, broken, or defective, please contact us at info@pawsandpurposeco.com within 14 days of delivery with a photo of the damaged product. We will gladly mail you a replacement item right away free of charge.
Your satisfaction is incredibly important to us and our rescue partners. If an item inside your box arrives damaged, broken, or defective, please contact us at info@pawsandpurposeco.com within 14 days of delivery with a photo of the damaged product. We will gladly mail you a replacement item right away free of charge.
Donation Transparency
Please note that the $3.00 donation tied to your monthly box purchase is sent directly to our designated rescue partners upon successful payment processing. Because these funds are immediately deployed to help animals in need, processed subscription payments cannot be reversed or refunded.
Please note that the $3.00 donation tied to your monthly box purchase is sent directly to our designated rescue partners upon successful payment processing. Because these funds are immediately deployed to help animals in need, processed subscription payments cannot be reversed or refunded.